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AllBritishCasino - Terms and Conditions

Last Updated: December 20, 2025

Introduction

terms and conditions General Terms & Conditions Version 2 | Last Updated 06.06.2022 Introduction Allbritishcasino.com offers online casino games and is owned and operated by L&L Europe Ltd (referred to as "The Company"). L&L Europe Ltd is a company established within the legal jurisdiction of Malta (company number C53706), with registered office at Northfields App 7, Vjal Indipendenza, Mosta, MST9026, Malta. L&L Europe Ltd performs its activities under the brand allbritishcasino.com [or its other sister brands]. Every reference to allbritishcasino.com or L&L Europe Ltd can therefore be marked as a reference to L&L Europe Ltd. L&L Europe Ltd is licensed and regulated by the Malta Gaming Authority (MGA) under license number: MGA/B2C/211/2011. L&L Europe Ltd has also been awarded a remote casino license by the British Gambling Commission under license number: (38758) to be authorized to provide services to customers who reside in the United Kingdom. This agreement lays down all the contractual terms (referred to as "Terms & Conditions") between allbritishcasino.com and a person that registers for a customer's Account (the “Account”) at allbritishcasino.com. Acceptance of these General Terms & Conditions is obligatory before creating an Account at allbritishcasino.com. A customer is restrained by all General Terms & Conditions during his activities in the casino and also for the period in which he or she holds an Account with our Company. For purposes of this agreement, General Regulatory Obligations shall refer to any wider legal and regulatory obligations with which an operator is required to comply, including but not limited to anti-money laundering and fraud prevention obligations. In case a change is needed in the Terms & Conditions of allbritishcasino.com due to a regulatory requirement, change in applicable legislation, the placement of new licensing conditions, or due to a change in the internal policies and procedures of the Company, a customer will be notified in advance of any amendments via a pop-up notification upon their next login to their account and the customer is entitled to decline or accept the amended Terms & Conditions. It is the customers' responsibility to ensure they have read and are familiar with the Terms & Conditions. If the customer chooses to accept the amended Terms & Conditions, the changes will become effective immediately upon their acceptance. Should the customer, due to any possible changes, not wish to continue using the services of allbritishcasino.com, that customer can withdraw all available funds (subject to any General Regulatory Obligations) and close the account immediately by contacting Customer Support via email, chat or telephone. In addition to these Terms & Conditions, you should also read our Privacy Policy carefully, which sets out how we collect and use your personal information. Your use of the Company's services is strictly subject to the following additional rules which shall apply from time to time to the type of gambling services which you are using, including, but not limited to, the Bonus section and the Responsible Gaming section, in each case as updated from time to time. These are deemed to be an integral part hereof, constitute a binding legal document between the customer and the Company. Back to top Account Rules A person who wants to register an account at allbritishcasino.com or any sister brand within the Group, needs to be at least 18 years old, or the age of legal consent for engaging in the services provided by our company, under the laws of the applicable jurisdiction, whichever is higher ("Legally of Age"). Any person not Legally of Age registering an account at allbritishcasino.com is in breach of our Terms & Conditions. The Company is allowed to request proof of age at any stage, to verify that the registered person is Legally of Age. If proof of age is not provided, or the Company suspects that the person is not at the age of legal consent, the Company will withhold any funds in the account until the age is verified. If the Company determines that the person that registered the account is not Legally of Age, allbritishcasino.com will forfeit all stakes and bets and return all deposits to the legal account holder of the payment method registered, and from which the deposits were originally made. Finally, the Company will close the account in accordance with the applicable regulations and terminate the contractual relationship between the parties. A customer remains solely responsible to act within all legal restrictions in the jurisdiction where he or she resides. This goes for the legal age, as well as for any other legal restrictions that may be applicable. Persons located in certain jurisdictions which the company does not service, will not be eligible to register an account, make deposits or use our services. Persons who reside in Afghanistan, Albania, Algeria, Angola, Australia, Austria, Belgium, Bulgaria, Cambodia, Canada, Czech Republic, Ecuador, Estonia, France, Germany, Greece, Guyana, Hong Kong, Hungary, Indonesia, Iran, Iraq, Israel, Italy, Kuwait, Laos, Latvia, Lithuania, Myanmar, Namibia, Netherlands, Nicaragua, North Korea, Pakistan, Panama, Papua New Guinea, Philippines, Poland, Portugal, Romania, Russia, Singapore, Slovakia, South Korea, Spain, Switzerland, Sudan, Syria, Taiwan, Turkey, Uganda, USA, Yemen or Zimbabwe cannot register for an Account at allbritishcasino.com An account registered by a customer is for personal use only and may not be used for commercial purposes or by any third parties (including relatives). Customers are solely liable to take all relevant measures to prevent access by third parties and shall be fully responsible for any activities undertaken on the account by a third party. In case the customer suspects that a third party has access to the account and/or the account is being misused by a third party, the customer must inform allbritshcasino.com immediately and shall fully cooperate with any possible investigations into the matter. Allbritishcasino.com expressly prohibits any form of account fraud, collusion, use of multiple accounts, manipulation of software, exploitation of loopholes or other technical abuse by the customer and any other kind of behaviour which amounts to deliberate cheating by such customer. Customers therefore acknowledge and therefore confirm that they: do not make use any masking techniques, VPN or proxy server during the registration of the account or after registration, while accessing the games; do not make use of any bots, spyware, or any other software program to play or predict any casino game offered; will not try to hack the website, games, or any other element of allbritishcasino.com and will not misuse any of the program code in any way; will not take part in, or organize possible criminal activities that could potentially harm allbritishcasino.com, L&L Europe Ltd, or any of its subsidiary companies and/or customers; do not play with money or resources derived from criminal activities or criminality as such; do not use credit cards if they are a customer from the United Kingdom; and/or do not directly or indirectly use bank Accounts, debit cards or any other payment method belonging to a third party. For the avoidance of doubt this also includes funding of a customer deposit method via a third party; If a customer acts in deviation of these rules, L&L Europe Ltd shall void all bets and winnings, close down the Account and withhold all remaining balances on the said Account if applicable. Such action shall be without prejudice to L&L Europe Ltd’s right to pursue other legal measures to recover any outstanding damages or debts due to L&L Europe Ltd. Before opening an account at allbritishcasino.com, a potential customer needs to truthfully fill out the online application form and read and accept the General Terms & Conditions as they have been laid down by and are presented on www.Allbritishcasino.com. Customers should acknowledge that they will be required to provide personal information and documents (including but not limited to: full name, date of birth, address, telephone number, occupation, annual gross income, source of wealth, source of funds, monthly gambling budget, photograph) not only when registering their account but also during the business relationship with our Company (i.e. withdrawal, change of address, change of payment method), due to General Regulatory Obligations and to Responsible Gaming requirements. At the same time, customers need to keep their personal details 'up to date' at all times and correct them when changes occur in their personal details. A customer can open/register only one Account (per brand), which will be the only Account he or she can use to play the casino games. However, it is possible for the customer to open a casino account with all of our brands. In these cases, if the customer does open such accounts, the customer acknowledges that the company we will take a single customer view in order to assess the collective activity of the customer with the group. British customers are allowed to have register one Account at this casino. In the event that multiple accounts are registered in this casino, all accounts will be closed except the first registered account. Winnings will be forfeited and any remaining deposits returned on the closed accounts accordingly. Lost deposits as a result of confirmed bets on a duplicate account in our casino will not qualify for a refund. It is prohibited to sell, transfer and/or acquire accounts from other customers. If a customer acts in deviation of these rules, L&L Europe Ltd shall close down the Account, sent back the deposit funds (if any) and winnings will be voided. If required by the General Obligatory Regulations the Company will report the event to the relevant authorities. Such action shall be without prejudice to L&L Europe Ltd’s right to pursue other legal measures to recover any outstanding damages or debts due to the Company. Allbritishcasino.com can reject an application for an online casino Account, or close down an existing Account, in cases of noncompliance by the customer of the General Regulatory Obligations and for Responsible Gaming purposes. All casino Accounts opened at allbritishcasino.com process and support only transactions in British Pounds (£). No interest is paid over the balance of the Casino Account, no matter the value of this balance and notwithstanding any legal duty to pay any such interest as required by any law in any jurisdiction. Allbritishcasino.com is not, and does not purport to be a financial institution. It is the legal obligation and responsibility of the customer to register his profits and to file these to the official institution that registers income tax or revenue tax as may be applicable in the UK or in any jurisdiction where any customer may be liable to pay tax. For the avoidance of doubt, L&L Europe Ltd. will not responsible for the tax liability of a customer. During registration for an Account, a customer needs to register with a personal email and generate a password (referred to as "Login Details"). The password can be changed by the customer at all times after the registration process is completed in the My Account section. The Login Details are personal matters and each customer acknowledges that he/she shall not disclose his user name and password to anybody or carry out such acts which may result in third parties getting to know such information. The customer acknowledges that he/she shall not write down such information in any way or record such information in any way which may ever be accessible to any third party. At the same time, allbritishcasino.com recommends Account holders not to leave the computer while logged on to the network of allbritishcasino.com, in order to prevent misuse by other people. As soon as a customer places a bet it cannot be recalled, unless voided according these Terms & Conditions. Each bet placed is therefore a contract which is valid, enforceable and which gives rise to all legal effects under the laws of Malta and/or UK Inactive Account A customer account will be considered inactive if it has not been accessed or subject to any transactions (i.e. deposit, withdrawal, gaming activity) for twelve (12) months and contains real money balance. In case the customer decides to create a new account, this will be considered as having multiple accounts and the relevant section of these Terms & Conditions will apply. In cases where we are unable to comply with the account verification requirements as established in the General Regulatory Obligations, and after a period of 12 months had elapsed, the account will be classified as inactive, and the treatment established in this section will apply. We will make every reasonable effort to notify the customer, via the most current contact details you provided to us, at least thirty (30) days before the Account becomes inactive. In this case, the customer will have the possibility to withdraw the funds, subject to any withdrawal procedures of our company and in accordance with applicable laws and regulations. Once an account becomes inactive, there should be no reduction in the protection of these funds as per our “customer funds protection rating system” as established in these Terms & Conditions. The customer may at any time contact us via chat, telephone or email to request activation or closure of his/her account and/or withdrawal of deposits, in compliance with the General Regulatory Obligations. Once an account is classified as inactive, the Company will attempt to return any deposit left in real money to the the primary payment method, as declared by the customer upon registration. If this is not possible, The Company will charge a monthly administrative fee of £10 (ten) GBP or the equivalent in any other currency. This amount will be charged starting on the 13th month of inactivity. These fees will be charged as long as that account has balance. Once the inactive account goes without balance, it will be closed by the Company. The customer acknowledges and agrees that they shall be identified and verified upon registration with our casino, through the use of an electronic verification system, strictly to comply with General Regulatory Obligations. The customer acknowledges and agrees, that where electronic verification cannot successfully identify and verify him/her, the customer will need to provide documentation in a digital format, that will clearly ascertain their identity before the customer can deposit, make use of a bonus or otherwise gamble with the casino. Further to the previous clause, the casino shall additionally verify a customer in an enhanced manner, when strictly necessary to comply with General Regulatory Obligations, including but not limited to: o A customer failing our electronic identity and age verification check; o A customer reaching certain responsible gaming and AML thresholds; o A customer using high risk payment method(s); o A customer requesting a withdrawal from a different payment method to the one used for depositing; o A customer using multiple payment method(s); o A customer using a third party’s payment method(s); o The identification and verification of a customer’s source of funds and/or wealth; o Any suspicion of fraudulent or illegal activity; and/or o Renewal of existing KYC documentation which have expired since submission. The customer is aware that under the circumstances described in the previous paragraph, we are required by the General Regulatory Obligations to carry out further verification checks and that this could entail necessary delays to any pending withdrawal request until all checks are satisfied. This could also entail that we may require ask a customer to provide a number of documentation including a valid form of ID, proof of address, utility bills, bank statements, information in relation to registration on self-exclusion schemes and additional information to verify your source of funds and source of wealth, including but not limited to a contract or other equivalent official documentation, account statements, information related to payment methods and/or payslips as the case may be. In cases where the customer wants to be protected against excessive or problematic gaming, he/she has the choice to apply for a self-exclusion or a temporary closure of his/her Account. If the customer would like to read more on self-exclusion and/or temporary closure of their account kindly refer to the Responsible Gaming section. Closing down the account can be done directly from the customer’s My Account section or through our customer service (via email, chat or telephone). In case a customer wishes to recover funds held in a temporarily closed account, they are advised to contact customer service by email ([email protected]), phone or chat. For purposes of complying with General Regulatory Obligations we will require certain verifications prior to closure and/or withdrawal. A customer can log onto his/her Account 7 days a week and 24 hours a day. In their My Account section, the customers are able to see an overview of all transactions, bonuses, deposits, gameplay, and withdrawals. If a customer is of the opinion that the overview contains a mistake, then he/she needs to immediately notify allbritishcasino.com as soon as they become aware of it, by contacting our customer support services via chat, telephone or email, so that the mistake can be reviewed and if necessary repaired. Back to top Payment, Bank Transfers and Withdrawals A customer is able to deposit at allbritishcasino.com via debit card, online wallets, vouchers, bank transfer or any other payment method offered by allbritishcasino.com and which is permitted by the jurisdiction in which the customer resides. It is mandatory that the name on the payment method used by the account holder should be identical to the name the customer entered as the user when registering for an Account, in order to comply with the General Regulatory Obligations. The customer acknowledges that the use of bank accounts, cards or any other payment method which belongs to third parties is strictly prohibited and acknowledges that the funds placed in the customer account must belong to the customer and not those of any other person. If detected, the account will be closed, the remaining deposits (if any) will be sent back to the originating payment method used, and the winnings will be voided. The minimum amount for a deposit is ten British Pounds (£10.00) and thirty British Pounds (£ 30.00) via bank transfer. All deposits are credited to the customer’s account without delay upon receiving the confirmation from the payment provider. The maximum amount that can be deposited by the customer per transaction will depend on the payment method selected by him/her (which will be shown on the deposit page). Deposit limits can be set directly by the customer in their account or by the Company (at the moment of registration or during the lifetime of the commercial relationship), based on Responsible Gaming criteria, which will be informed to the customer. The customer account at allbritishcasino.com can only be allowed to receive funds and place bets for purposes of playing in allbritishcasino.com. In cases in which we suspect there is a suspicious activity it will be reported to the competent authorities. This could lead to the freezing of balances in the Account and to the eventual closing down of the said Account, as per General Regulatory Obligations. Promotions in the form of bonuses will from time to time be placed in the Account of the customer, as part of our promotional activities. Please refer to the specific Bonus Terms & Conditions section for the applicable terms related to such specific promotions . It is not possible to transfer funds from the Account of one player to the Account of another player. It is the right of the customer to withdraw the balance of their Account at any time, subject to verification as established by the General Regulatory Obligations. In the case where there is no activity by the customer, and the customer requests a withdrawal, we will charge a 5% (cost reflecting processing fee) of the amount to be withdrawn. Any changes to these fees will be informed previously to the customer. If collusion, fraud, or cheating by the customer is detected, the Company will close the customer's account and report the event to the relevant authority. Funds will be put on hold during the investigation period. Depending on the outcome the fund may be send back to the last payment method used by the customer after the Account had been closed. The minimum amount to withdraw at allbritishcasino.com is: ten British Pounds (£ 10) without any charges from our side. However, charges may be applied by the payment provider used by the customer. If the customer requires to withdraw less than that amount, he/she will have to contact Customer Support. A customer is not able to reverse a withdrawal request once submitted. Allbritishcasino.com strives to process all withdrawals within 24 hours. The customer acknowledges and accepts that transfers through banks, payment providers and/or other financial institutions can take several days before the money is credited to the requested withdrawal method of the customer. The parties acknowledge and accept that this is a transfer process over which allbritishcasino.com has no control and/or liability. The customer must take into consideration that some payment providers which they use will only support or allow maximum capped transfers. A customer is always able to request a bank transfer which has no maximum capped transfer limits. A customer can only request withdrawals in the exact same manner as the way he/she made a deposit. The customer can use new payment methods at any time. However, new payments methods need to be verified by the Company as required by the General Regulatory Obligations. A customer needs, in case of a request for a withdrawal, to be able to identify him or herself once allbritishcasino.com requests so. This is necessary when the customer needs to identify him or herself as the actual customer which registered for the casino Account. In compliance with the General Regulatory Obligations, we have to take reasonable measures to protect our games from fraud and crime. For this purpose, our Company can request documentation of the customers as well as perform enhanced verifications in order to determine their risk profile, in accordance with the General Regulatory Obligations and the Licencing Conditions, including but not limited to ID/Passport, driving licence, proof of address, proof of payment method, and other information on their source of funds/wealth, occupation, annual gross income, gaming budget, among others. If new circumstances arise (i.e. change of payment method, or when a threshold is reached or any other situation where we could not have reasonably requested it earlier) as per the General Regulatory Obligations, the company will require information/documentation to fulfil such obligations. In line with the General Regulatory Obligations a customer is requested to provide verification documentation whenever a minimum single transaction of £700 (€1,000) is carried out, or when reaching a total of £1400 (€2,000) in transactions. However, in observance of our Responsible Gaming obligations, and in order to prevent problematic gambling behaviour, we have in place other verification requirements. The customer who won a jackpot of more than £50,000 in the pooled progressive slots, acknowledges that the deposit of such amount may have to wait up to 30 working days from the time of the jackpot win, depending on the timing and procedures of the financial institutions processing such transaction. L&L Europe shall pay out the jackpot in the currency which the supplier uses to pay the Company. In observance of the General Regulatory Obligations, all transactions made by customers on www.allbritishcasino.com are monitored to prevent money laundering, fraud and other illegal activity. Any suspicious transactions will be reported to the relevant authorities. In accordance with applicable law and licence conditions imposed on L&L Europe Limited, in particular, the UK Gambling Commission’s Licence Conditions and Codes of Practice, customer funds are protected in the event of insolvency by segregation of funds in a separate bank account. Furthermore, our bank of choice ensures that these funds are not subject to the enforcement, seizure or execution of any claim against L&L Europe Limited and these funds are not considered to form part of the assets of L&L Europe Limited in the event of insolvency. In light of this, the protection granted to customer funds is of a ‘Medium’ category. Back to top Betting Rules A bet can only be placed by a customer with an approved and activated Account at allbritishcasino.com. A customer can only place a bet while making use of an internet connection and through the platform or web-based applications, provided by allbritishcasino.com. A bet can only be placed by a customer with sufficient deposit balance on his Account at allbritishcasino.com to place the bet concerned. If a bet placed by the customer exceeds the established deposit limits it will be rejected. The bet shall, once placed, be subject to the General Terms & Conditions of allbritishcasino.com, applicable at that time. The customer confirms that he or she will not have any knowledge about the outcome of any game on which bets will be placed, and that the customer will not take any measures to influence the outcome of the said game. Any breach of this term will result in the bet being placed being consider fraudulent and will subject the player to both civil and criminal action as may be necessary. In the case of allbritishcasino.com suspecting a customer breaking these rules, allbritishcasino.com will freeze all funds in the customer’s Account and furthermore will put any payments or withdrawals on hold. If detected, this can result in account closure and winnings void. Such action shall be without prejudice to L&L Europe Ltd’s right to pursue other legal measures to recover any outstanding damages or debts due to the company. All game rules of games provided by allbritishcasino.com, as well as explanations of the games, pay-outs at tables, minimum bets and maximum bets, are always published and visible on each game provided in the website of allbritishcasino.com (www.allbritishcasino.com). The customer undertakes to read all the relevant rules of the game and the relevant explanations before betting and playing in the casino. In cases where bets placed by customers in a certain game are not processed, the complete value of the bet will be returned to the customer’s Account. If allbritishcasino.com decides to close a customer's Account, based on these Terms & Conditions or in application of the General Regulatory Obligations, all placed bets will continue to be valid and possible benefits or profits from these bets will continue to be paid out. It is the responsibility of the customer to ensure that all bets entered into from his or her Account are correct and represent the customer’s wishes at that moment in time. The customer is fully accountable and responsible for the bets he places online. A mistake or error by the customer in relation to the placed bet or bets won't have any influence on the validity of the bet, which will be considered accepted. Once the bet is accepted, the customer cannot change or alter the bet he or she has made. Allbritishcasino.com hence can never be held responsible for mistakes by the customer made during the placement of bets, including mistakes related to the value of the bet, or type of bet (e.g. color, cards, number, etc.), of the selection made by the customer. A bet cannot be placed on behalf of any third party. The customer acknowledges he/she has read all the General Terms & Conditions upon his/her registration. Furthermore, the customer acknowledges that he/she has read the games' rules as established in the website of allbritishcasino.com . Therefore, when a customer places a bet, he acknowledges that he has read and understands the General Terms & Conditions and the specific game rules. The customer is at all times in control of his/her Account. Allbritishcasino.com manages the casino platform and is responsible to have information updated in relation to the balances held by every customer. For this reason, allbritishcasino.com holds information on the available balance, game rounds, games played, bet amounts, bets and winnings. Unless proven otherwise these figures are considered to be precise and accurate. This information is made available to the customer in their My Account section. Winnings made during game play will be paid out by allbritishcasino.com to the Account of the customer once the final result is confirmed and approved. As per the General Regulatory Obligations, we are obliged by the Gambling Commission to conduct an investigation of the results of the games. In these circumstances, if a suspicious activity is detected by allbritishcasino.com, we will put the account on hold. In case of a confirmation of the illegal actions (unlawfulness), all bets and wagers will be declared void. Additionally, allbritishcasino.com will take all the necessary actions to report such event, as established in the applicable regulations. Finally, and in such case, no winnings will be distributed, and the value of the moneys which would have been wagered will be credited back to the Account of the customer. The customer hereby acknowledges that operating multiple Accounts in this casino, or colluding with other customers in order to place concerted bets is unlawful and represents a fraudulent action. In the case of allbritishcasino.com suspecting a customer to use multiple casino Accounts to place his or her bets, all bets and winnings will be declared void and the account will be closed. Allbritishcasino.com will therefore carry out all legal actions which it may deem necessary in order to safeguard its interests. If a bet, which is higher than the maximum bet that is allowed for a game or on the table, is accepted unjustly, then the amount above the maximum of the bet will be ignored and returned to the player. The bet will be placed according to the rules for the maximum bet on the table. Allbritishcasino.com offers a live casino and live casino games which are supported by live streaming. Due to the quality of the games, a certain minimum bandwidth is required for the perfect performance of the games as well as for the active participation in the games by the customer. We strongly recommend for customers to only take part in the live casino if the necessary bandwidth is available for an optimal performance of the casino games. Allbritishcasino.com will take no responsibility for any errors which may occur due to insufficient bandwidth being used by customers. It is not allowed to play jackpot games with multiple screens or tabs. If detected the bets and winnings will be void, and the remaining deposits (if any) will be sent back to the originating payment method registered. We do our best to block customers residing in Denmark or Turkey to play pooled jackpots. In case this restriction does not work, customers who reside in Denmark or Turkey are not allowed to play pooled jackpot games and do not get paid the jackpot amount in case they win this jackpot. (Examples of Pooled Jackpot games: Mega Fortune, Hall of Gods, Arabian Nights). Customers from Denmark can play and win any local jackpot. Back to top Aborted Games In case of failures in the hardware of a customer or in case of disruptions in their internet connection after a bet is placed and accepted by allbritishcasino.com, a bet will remain valid and will be processed by the system. The customer will be able to check the result after establishing a new connection to the casino and once he logs in to his/her Account. In cases of malfunction of the software or system from the Company or a third party providers all bets will be declared void and paid back (credited) to the Accounts of the customers who would have placed the bet. Back to top Time critical events In general, customers should acknowledge that internet connection and equipment at the disposal of the customer vary in quality and efficiency, and which are not at the control of allbritishcasino.com. Therefore, when customers access the services on allbritishcasino.com they should be aware that the equipment or a connection they may be using is not as fast as that used by other customers. This may have an impact on the performance of the customer in time critical events offered on allbritishcasino.com. Allbritishcasino.com will not take any responsibility over these situations. Back to top Responsible Gaming and Gambling Customers at allbritishcasino.com has at their disposal different tools to assist him/her to determine his/her own deposit, loss and bet limits for a certain timespan. In order to know more about these tools the customer must refer to our dedicated section for Responsible Gambling. We are committed to the protection of our customers. In this regard, we strictly follow the UK Gambling Commission regulations and other applicable law. We have put in place different tools that will assist our customers in selecting deposits and time limits. In this regard, customers have the option to set a daily (24 hour), weekly or monthly deposit limit on their Account. To set a deposit or time limit, customers can select the option on My Account section. Customers can also set limits by contacting our Customer Service via chat, phone or email. All reasonable steps will be taken to ensure that customer-led deposit limits are only increased at the customer’s request, only after a cooling-off period of 24 hours has elapsed and only once the customer has taken positive action at the end of the cooling off period to confirm their request. Any deposit limit that a customer sets, will apply to other casino sister brands operated by us. GAMCARE (part of The National Gambling Treatment Service) provides information, advice and counselling to individuals, their family and friends who have concerns about problem gambling. The Helpline number for GAMCARE when calling from the UK is 0808 802 0133; this number may not be available from outside the UK. Customers may refer to our Responsible Gaming section for more detailed information. Customers can also set limits on losses and bets. They can set these limits on their My Account section and/or by contacting our Customer Service via email, chat or telephone. Customers may refer to our Responsible Gaming section for more detailed information. A customer is able to lock his/her Account at any time, for a defined or undefined period when he/she no longer wishes to gamble/play in the casino. In this case the customer will have the option to leave his/her deposits in his/her account or withdraw them. Customers should consider that if the account remains inactive for more than 12 consecutive months it will become dormant. In such cases, and from the following month, a management fee of £10 (10 pounds) will be charged on a monthly basis. The customer must refer to Section Account Rules for more information on Inactive Accounts. A customer will not be able to open a new Account before his cooling down period has ended. New Accounts will be closed and the balance will be frozen, with the unjustly received welcome bonus being subtracted from the said sum. Once the locked Account is opened again, after the cooling down period, the games will once again be available for the player. If after self-exclusion the customer desires to reopen the account, he/she will be required to specify the reasons why he/she wants to reopen the Account and provide his consent by contacting our customer support service. Finally, allbritishcasino.com will not open the said Account in cases where the General Regulatory Obligations or Responsible Gaming requirements, require so. Back to top Self-exclusion A customer can self-exclude himself/ herself by selecting this option in the My Account section. Also, the customer can instruct us to exclude them from making use of the gaming services for a specific period of time (from a minimum of 6 months to a maximum of 5 years) by contacting Customer Services via chat, telephone or email. By requesting a self- exclusion the customer acknowledges and agrees that we will block that customer’s Account from placing gambling transactions for the period requested, starting as soon as possible after receipt of their request. The self-exclusion will be applied to all sister brands operated by L&L Europe Ltd. During the period of self-exclusion, a customer will not be able to stake any money or otherwise access their Account. On request, we will return any cleared balances to a customer, including returns from outstanding bets on events which occur after the start of your period of self-exclusion. If a customer wishes to reactivate his or her Account after the period of self-exclusion has expired, a customer may only do so by calling our Customer Services team and requesting that the self-exclusion be lifted. Any request to lift the self-exclusion after the specified period has expired will be subject to a 24 hour “cooling off” period, after which the customer’s Account will be re-activated. As required by the General Regulatory Obligations we may require to do identity verifications on such accounts before reopening. After self-exclusion has been implemented, we will take all reasonable steps to stop sending marketing materials to that customer. In this regard we will remove the name and details of a self-excluded individual from any marketing databases. Please note that this relates only to marketing materials sent by us. We will do our utmost to prevent any marketing materials being sent to the customer. During the period of self-exclusion, the customer is obliged not to circumvent, or to attempt to circumvent, the self-exclusion agreement by attempting to stake using allbritishcasino.com or our Services, either by himself/herself or by using a third party. Any Accounts found to be in breach of a self-exclusion agreement will be closed as soon as they are discovered. In this case, winnings will be void and the deposits made will be sent back to the last originated payment method used. Please note that if the customers access their Account and/or open a new Account during the self-exclusion period by fraudulent means or by deliberately entering incorrect information and our automated checks do not prevent this happening, then we shall have no responsibility or liability to a customer or any third party for any gambling activity that takes place (including to return any deposits, winnings or other funds in respect of such activity). Any new Accounts during a self-exclusion agreement will be closed as soon as they are detected by us. Back to top Copyrights All images, text and illustrations as shown on allbritishcasino.com are intellectual property of L&L Europe Ltd. Misuse of the logo or use of the company house style without consent of L&L Europe Ltd, will lead to full legal proceedings against the person infringing these rules or against any person helping, aiding or abetting such person in making illicit use of such intellectual property. All contents of the website www.allbritishcasino.com and all URLs that belong to this domain are property of L&L Europe Ltd. Every unauthorized reproduction or use/misuse of these URLs and/or contents of the website will lead to full legal proceedings against the person infringing these rules or against any person helping, aiding or abetting such person in making illicit use of such intellectual property. Back to top Liability The items and information displayed on allbritishcasino.com is provided without any guarantees, conditions or warranties as to its accuracy. To the extent permitted by applicable law, L&L Europe Ltd hereby expressly excludes all conditions, warranties and other terms which might otherwise be implied by statute, common law, civil law or the law of equity; and: any loss incurred in transmitting information to allbritishcasino.com; any loss whatsoever arising from the use, abuse or misuse of your Account; any technical failures, system breakdowns, defects, delays, interruptions, manipulated or improper data transmission, loss or corruption of data; communications' lines failure, distributed denial of service attacks, viruses or any other adverse technological consequence of your choosing to use our products and services; the accuracy of any information services provided (including, without limitation, scorers, runners, times, results or general statistics) or any live scores, statistics and intermediate results shown on our websites which are provided by third parties; any failure by us to implement a self-exclusion agreement with the customer from time to time; including but not limited to cases where the customer registers inaccurate data or other arrangement to circumvent such self-exclusion; any liability for any direct, indirect or consequential loss or damage incurred by any user in connection with allbritishcasino.com or in connection with the use, inability to use, or results of the use of allbritishcasino.com, any websites linked to it and any materials posted on it, including, without limitation any liability for: loss of income or revenue; loss of business; loss of profits or contracts; loss of anticipated savings; loss of data; loss of goodwill; wasted management or office time; and any other loss or damage of any kind, however arising and whether caused by negligence, breach of contract or otherwise, even if foreseeable, provided that this condition shall not prevent claims for loss of or damage to your tangible property or any other claims for direct financial loss that are not excluded by any of the categories set out above. For the avoidance of doubt, L&L Europe Ltd can only be held liable in case of fraud carried out by the management or its employees. L&L Europe Ltd is not responsible for the services, pages, content of websites that from time to time link to allbritishcasino.com. L&L Europe Ltd is not responsible for the consequences of major events, such as strikes, terrorist activities, political crises, war, and the meltdown of communication networks due to overload or disasters, which cause the network of allbritishcasino.com to be less accessible by internet of any other device. L&L Europe Ltd cannot be held liable for the consequences of malfunctioning hardware or software, under our management or contracted out, with regard to the complete or full accessibility of services of the casino with the use of an internet connection or a telephone. As a consequence, all winnings will be void and stakes shall be returned. In case of a mistake made by L&L Europe Ltd or in case of fraud carried out by L&L Europe Ltd in relation to these General Terms & Conditions, the compensation for the customer will never be higher than the available balance of the Account of the customer or the value of the placed bets that have been influenced by the mistake or negligence. If one or more paragraphs of these General Terms & Conditions are declared invalid by a competent Court of Law, then the remaining General Terms & Conditions will keep their validity. These General Terms & Conditions form the complete agreement/contract between L&L Europe Ltd and the customer and replace all previous written or verbal agreements communicated by L&L Europe Ltd. L&L Europe Ltd accepts no liability at all for damages to a player or a third party that directly or indirectly evolves from an error, printing error, malfunctioning of the software of the allbritishcasino.com website or one of their partners and/or affiliates. L&L Europe Ltd shall not be in breach of these Terms & Conditions nor be liable for delay in performing, or failure to perform, any of L&L Europe Ltd’s obligations under these Terms & Conditions if such delay or failure results from events, circumstances or causes beyond L&L Europe Ltd’s reasonable control. Back to top Waiver L&L Europe Ltd’s failure or delay in enforcing or partially enforcing any term of these Terms & Conditions shall not be interpreted as a waiver of any of L&L Europe Ltd’s rights or remedies. No single or partial exercise of such right or remedy shall preclude or restrict the further exercise of that or any other right or remedy. In case of any discrepancy between any translated version of this agreement, the English version shall prevail. Back to top Privacy Policy Allbritishcasino.com has formally informed the UK Information Commissioner Office of the processing of personal data, and ensures that all processing of personal details for company purposes is in accordance to UK General Data Protection Regulation (GDPR) – UK Representative- Pursuant to Article 27 of the UK GDPR. For more details kindly refer to our Privacy Policy section. Allbritishcasino.com will require explicit consent of the customer in order to use that player’s first name, gender, age and country of residence for any promotional activities. Particularly, a customer will be asked for their express consent and authorization to be involved and cooperate in promotional activities for allbritishcasino.com if a prize is won that is higher than ten thousand British Pounds (£10.000). Back to top Complaints AllBritishCasino.com will at all times try its utmost to offer a pleasant and hospitable stay in the casino. If, however, a customer feels uncomfortable or unhappy about the quality of our product or the service we offer, we would like to hear from them. If so, we strongly recommend to initially reach out to our Customer Service department via chat, email, or phone, indicating which part of the service was not according to their wishes or expectations, as in most cases issues can be attended to immediately by one of our Customer Service Representatives or Supervisors. If they are unable to solve the issue at Customer Service level, the complaint will be forwarded internally to the Complaints Department, or customers may raise a complaint directly by sending an e-mail to [email protected] When contacting us with a complaint, please include the following: The date and time you encountered an issue with your account/games/our service. Your account information to help us locate your account (name, email). What you like to happen to resolve your complaint. Details of your complaint, this will assist our investigation, for example: Game round: Name of game, bet size, outcome; and if possible, game round and screenshot or video.) Deposit/Withdrawal issue: Payment method, payment details, and amount. Where a formal complaint has been raised, the management will be notified immediately. Once received the complaint shall be acknowledged within a maximum of twenty-four (24) hours. All complaints need to be raised within a 6-month timescale from the date the incident first occurred. The Complaints department will do their utmost best to resolve matters in the shortest amount of time. The results of the inquiry will be communicated within a maximum of eight (8) weeks from the date on which the complaint is received. For customers not covered by our UK Licence, the results of the inquiry will be communicated within ten (10) days. Kindly note that complaints raised via social media platforms will not be considered as a formal complaint, therefore we recommend the customers to use the process established in this section for such purposes. A copy of the complaints policy of L&L Europe Limited can be provided upon request. As per the Licencing Conditions, operators must engage an Alternative Dispute Resolution ("ADR") as part of their complaints process. For these purposes, our company has engaged with eCOGRA, which acts as an impartial adjudicator on disputes that arise between betting / gambling operators and their customers, after they have been through the operator's own internal dispute procedures and if deadlock exists. eCOGRA is a free to use service and consists of a panel of betting experts apply their specialist knowledge to the facts and will adjudicate by reference to these Terms and in accordance with their policies and procedures (found at https://ecogra.org/adr-policies-and-procedures-for-assistance/). As well as offering effective dispute resolution procedures, eCOGRA also checks that we have complied with the standards set by the appropriate regulatory bodies and with the eCOGRA terms and conditions of registration. You may refer a dispute to eCOGRA at any time following the conclusion of our internal complaint’s procedure, this is when we had provided our final decision. Without prejudice to any legal rights, eCOGRA rulings are binding for disputes which amount to less than £10,000. For disputes of more than £10,000, eCOGRA rulings are not binding. The above procedure and guidance will not limit you from filing any claim with the courts of England, in accordance with the Applicable Law section.

Back to top Bonus and Promotions All promotions, bonuses or special offers are subject to promotion-specific terms and conditions and any complimentary bonus credited to your Account must be used in adherence with such terms and conditions. Allbritishcasino.com and L&L Europe Ltd. will set promotions according to their marketing campaigns for specific periods of time, which will change over time. Each promotion will be subject to specific terms and conditions which will be available to the customer before accepting them. In this regard, the customer acknowledges and understands that there will be specific terms and conditions for the use of bonus and promotions. For the avoidance of doubt, once a promotion, bonus or special offer is accepted by a customer, then L&L Europe shall honour that promotion, bonus or special offer. If a customer participates in a promotion, a customer cannot convert that bonus into cash before fulfilling the requirements and rules of that particular promotion, as set out on our website. If a customer abusively maintains several Accounts, any credited bonus amounts shall be cancelled and subtracted from the original customer Account. The Company offers promotions to our customers for entertainment purposes. In cases of suspected abuse of these promotions and bonuses we will close the customers' account with immediate effect, as this is considered as a breach of our Terms & Conditions. In these circumstances we will not reimburse any losses to the customer. Consequently, if bonus abuse and/ or breaching of the bonus Terms & Conditions is detected, the following actions will be taken by the Company: (i) cancel and/or revoked bonuses and winnings; (ii) prohibition of receiving bonus offers; (iii) consumer accounts will be closed; and (iv) winnings will be voided. Abusive Behaviors include but are not limited to: use of same, zero or low betting margins; placing bets in excess of the maximum bet allowed when you have an active bonus, bet on excluded games, collusion, software tampering, exploiting loopholes, or other technical forms of abuse or other behavior that amounts to deliberate cheating, IP address masking or using a VPN, the use of software and/or the opening of multiple accounts in order to gain an unfair advantage over a bonus, card counting, and any form of advantage play. Back to top Proper Law and Jurisdiction For UK customers these Terms & Conditions will be governed by the laws of England and the courts of England have non-exclusive jurisdiction in relation to any disputes that may arise. Should the customer have any questions on these terms and would require further explanation, he/she should contact us via chat, telephone or email, as our Customer Support team we will be very happy to assist him/her. On the other hand, if the customer do not agree with these Terms & Conditions, he/she should refrain from registering an account with us.

Key Points Summary

  • Minimum Age: You must be at least 18 years old to register and play
  • Account Responsibility: You are responsible for maintaining account security
  • Bonus Terms: All bonuses are subject to specific wagering requirements
  • Withdrawal Conditions: Verification may be required before processing withdrawals
  • Fair Gaming: All games use certified random number generators
  • Legal Compliance: You must comply with local gambling laws and regulations

Contact Information

For questions regarding these Terms and Conditions, please contact AllBritishCasino customer support through the available channels on our official website.