Responsible Gaming
What is Responsible Gambling and how is this relevant to me?
Signs of problem gambling:
There are a variety of signs which can help you to determine whether or not you are likely to have a problem with gambling, we’ve gone ahead and detailed some of these for you.
- Gambling beyond your means
- Experiencing financial strain/ difficulties as a result of your gambling
- Avoiding social interaction & duties, such as visiting family or even attending work
- Feelings of frustration, anger, or anxiety when unable to continue playing
- Chasing your losses, feeling a sense of urgency to recover lost deposits & bets
- Gambling as a means of comfort to escape the unpleasantries of life
- Lying about the amount of money or time that you have spent gambling
- Hiding your gambling from friends, family and loved ones
- Lying, borrowing, stealing, or committing fraud to pull money together to use for gambling
- Being reluctant to spend your Discretionary Income on anything outside of gambling
- Feelings of shame, anxiety, depression and/ or even suicidal ideation
Staying safe online:
Our governing body have put together a truly helpful and in-depth segment on ways to stay safe whilst you’re gambling, though they cover a variety of grounds, they are straight to the point and broken down into separate categories making it user friendly to navigate:
https://www.gamblingcommission.gov.uk/public-and-players/guide/ways-to-stay-safe-when-gambling/
Manual Self-Assessment to establish potential Risk Level
The following self-test is based on the Problem Gambling Severity Index (PGSI) which is a standardized metric used to measure an individual's potential risk level whilst gambling.
Remember it’s important that you take as much time as you need to reflect on each question and answer as honestly as you can, this will give you the most accurate scoring.
Please use the following points system when answering each question, it may be helpful for you to write your scores down as you’re going along so that you can add your points up at the end of the test.
Never (score: 0) | Rarely (score: 1) | Sometimes (score: 1) | Often (score: 2) | Always (score: 3)
1) Have you spent more money on gambling than you could truthfully afford to lose?
2) Have you felt the need to gamble with larger amounts of money to get the same feeling of excitement?
3) Have you gone back on another day to try to win back the money you lost?
4) Have you borrowed money or sold anything to gamble?
5) Have you felt that you might have a problem with gambling?
6) Have people criticised your betting or told you that you had a gambling problem, whether or not you thought it was true?
7) Have you felt guilty about the way you gamble or what happens when you gamble?
8) Has gambling caused you any health problems, including stress or anxiety?
9) Has your gambling caused any financial problems for you or your household?
Now that you’ve answered each of the test questions, you can add up your points and review your score below:
Non-problem gambler - Score: 0
Low-risk gambler - Score: 1–2
Moderate-risk gambler - Score: 3–7
Problem gambler - Score: 8 or above
If you would like to take an automated version of the PGSI test and have the results shared with L&L Europe Ltd who will be able to assist you based on your score, please use the following link: Start automated test
What do I do if I scored moderate to high in either risk assessment and/ or recognize signs of potential gambling problems within myself?
We care about each of our customers and as such have taken the time to familiarise ourselves with support groups all around the world so that you can get the support you need, now.
If you have any reason to believe that you're at risk (including those of you who may have scored moderately to highly in our Gambling Risk Assessments) please take a moment to review these wonderful support groups and treat yourself with the same kindness you would a loved one by taking the first step to healing:
UNITED KINGDOM:
https://www.gamcare.org.uk/
GamCare is the leading provider of information, advice and support for anyone affected by gambling harms. We operate the National Gambling Helpline, provide treatment for anyone who is harmed by gambling, create awareness about safer gambling and treatment, and encourage an effective approach to safer gambling within the gambling industry.
https://www.gamblersanonymous.org.uk/
Gamblers Anonymous is a fellowship of men and women who share their experience, strength and hope with each other so that they may solve their common problem and help others do the same.
https://www.cnwl.nhs.uk/cnwl-national-problem-gambling-clinic/
The National Problem Gambling Clinic is part of the National Gambling Treatment Service and is jointly commissioned by GambleAware and NHS England. The system includes other providers such as The Northern Gambling Service, GamCare and The Gordon Moody Association.
IRELAND:
https://www.gamblingtherapy.org/en/gamble-aware-ireland
https://www.problemgambling.ie/
https://www.gamblersanonymous.ie/
SWEDEN:
https://quitgamble.com/sv/
https://www.stodlinjen.se/
https://www.spelberoende.se/
SOUTH AFRICA:
https://responsiblegambling.org.za/
https://twinriversrehab.co.za/gambling-addiction/
https://www.recoverydirect.co.za/gambling-addiction-help/
REST OF WORLD:
https://www.gamblingtherapy.org/
QuitGamble.com - A self-help online platform for people who want to stop gambling and work on their recovery from home.
https://quitgamble.com/
RecoverMe is a self help mobile app which gives you the tools to help manage risky gambling habits.
https://www.recovermeapp.co.uk/
Blocking payments
You can further protect yourself from the risks and implications of problem gambling by restricting your ability to deposit on gambling sites using the following links:
https://betblocker.org/
https://www.gamblingcommission.gov.uk/public-and-players/page/i-want-to-know-how-to-block-gambling-transactions/
Underage gambling and blocking software
It is against the law for any individual who is under the age of 18 to gamble.
We here at L&L Europe Limited place great importance and take pride in our responsibilities in this regard.
Upon registration all customers are subject to a security check to ensure the information input is legally compliant and the information provided "checks out".
Anybody under the age of 18 found to be using our site will subsequently have their winnings forfeited and may be reported to the appropriate authorities due to fraudulent activity.
There are a number of third-party applications that parents or guardians can use to monitor or restrict the use of their computer's access to the Internet:
Net Nanny - Filtering software which protects children from inappropriate web content: https://www.netnanny.com/
GamBlock - Software which blocks access to gambling websites. A warning message will be displayed when a gambling site is detected and the browser will be shut down. This is also available for mobile and tablet: https://www.gamblock.com/
GamBan – Gamban is our recommended third-party Specialist Gambling Blocking Software. It is designed to protect people who have gambling addictions, and as such it is very robust and takes a multi-layered approach to protecting your device from accessing gambling content. Installing Gamban on your devices is easy, quick and they offer live support. In addition to this it is also difficult to bypass and uninstall which is great to ensure users are protected when they have a moment of weakness. It’s available on all devices and blocks access to gambling sites across all browsers, it also blocks gambling apps. You can download Gamban and explore additional benefits by visiting their webpage: https://gamban.com/